Legal
Returns & Refunds
Damaged, defective or incorrect items, and how to request a return. Last updated: 27 August 2026
Defective, damaged or incorrect products may qualify for a return, replacement or refund in accordance with our Refunds, Returns & Privacy Policy and applicable consumer law. Customised, personalised and digital products may be subject to different return conditions.
Damaged, defective or incorrect items
If an item arrives damaged, defective, incorrect or materially different from its advertised description, please contact us as soon as reasonably possible with your order details and photographs of the issue.
Where applicable, we will assess the matter and provide an appropriate remedy, which may include repair, replacement, refund or another remedy available under applicable consumer law.
Customised, personalised and digital products
Unless otherwise required by law, change-of-mind returns are not guaranteed for customised, personalised, made-to-order, digital or downloadable products once production, fulfilment or delivery has commenced.
Items approved for return must generally be unused, in their original condition and packaging, subject to applicable consumer rights.
How to request a return or refund
To request a return, refund or service-related resolution, contact us through the contact details provided on our website and include your name, order/project reference and a description of the issue.
Approved refunds will generally be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.