Privacy Policy

We want you to be satisfied with your purchase. If an item arrives damaged, defective, incorrect or materially different from its advertised description, please contact us as soon as reasonably possible with your order details and photographs of the issue.

Where applicable, we will assess the matter and provide an appropriate remedy, which may include repair, replacement, refund or another remedy available under applicable consumer law.

Unless otherwise required by law, change-of-mind returns are not guaranteed for customised, personalised, made-to-order, digital or downloadable products once production, fulfilment or delivery has commenced.

Items approved for return must generally be unused, in their original condition and packaging, subject to applicable consumer rights.

Architectural, design, consultation and other professional services are provided in accordance with the scope, fee proposal, appointment or agreement accepted by the client.

Fees relating to work already undertaken, services already provided, third-party costs or committed project expenses are generally non-refundable, subject to the terms of the applicable agreement and the rights provided by law.

Where a client cancels an engagement before work has commenced, any refund or cancellation charge will be considered according to the agreed appointment terms and the nature and extent of work already undertaken.

Nothing in this policy limits any consumer right that cannot lawfully be excluded under applicable legislation.

Approved refunds will generally be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.

To request a return, refund or service-related resolution, contact us through the contact details provided on our website and include your name, order/project reference and a description of the issue.

We collect and process personal information only where reasonably necessary to provide our products, architectural services, respond to enquiries, process payments, fulfil orders, communicate with clients and operate our website.

Information may include your name, contact details, billing/delivery information, project information and other information you voluntarily provide.

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. Personal information will not be sold to third parties.

Where third-party service providers are required to process payments, deliver products, host our website or provide related services, information may be shared only to the extent reasonably necessary for those services and subject to applicable privacy requirements.

Our website may use cookies and similar technologies to improve functionality, understand website usage, support marketing and provide a better user experience. You may manage cookie settings through your browser or available website controls.

This policy is governed by the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act 68 of 2008 and Protection of Personal Information Act 4 of 2013 (POPIA).

Nothing in this policy is intended to remove or restrict any statutory right or protection that applies to you.

For questions regarding a purchase, return, refund, architectural service or privacy matter, please contact Black Architect through the contact details provided on www.blackarchitect.design.

By using our website, purchasing products or engaging our services, you acknowledge that you have had an opportunity to review this policy and our Privacy Policy. By completing your purchase, you acknowledge that you have reviewed our Terms & Conditions and Refunds, Returns & Privacy Policy. Purchases are subject to applicable South African consumer legislation.